AI consultant and chatbots
Answers from your catalog only. Unknown questions escalate. Leads land in the CRM you already use.
Typical timeline: Scoped from a written brief. A first slice on a subset of SKUs before the full catalog.
The consultant speaks only from what you sell. If the catalog is silent, the visitor gets a person, not a guess. That is the same invariant as the grounded-consultant case: every named product has to exist before it reaches the user.
Telegram and WhatsApp are the messenger channels. Lead capture is a brief to a human, not a fake conversation that never pages anyone.
For whom
Catalogues and B2B lines where an invented SKU is worse than silence
Teams who want a messenger bot that captures a brief, not a personality
Operators who already have a CRM and will not accept a second inbox
What you get
- Grounded consultant or messenger bot bound to a real catalog
- Refusal and human escalation when the base does not contain the answer
- Lead capture into your CRM, with a named owner
How it goes
- 01
Written brief: catalog, channels (site, Telegram, WhatsApp), the questions you will not allow to be invented
- 02
Pilot on a slice of SKUs with a human fallback
- 03
Wire capture to CRM
- 04
Handover: invariants, stop switch, who reads the escalation queue
What we do not do
We do not connect a generic chat model to a public catalog and call it grounded. We do not invent products, prices, or stock. We do not run a second messenger brand alongside Telegram and WhatsApp.
After launch
Server, backups, a one-hour incident SLA, and planned updates can be scoped in the same brief. That is not a separate service page.